FAQ
Craftsmanship
Our craftsmanship is a reflection of our business. Our finished products are designed for you to have in your home or thoughtfully given as a gift. They are important to you and therefore important to us. This is why we put so much of time into creating them.
Exceptionally high quality product defines us, and is the reason our customers choose us again and again. With each piece we create, we select the highest quality item and thoroughly inspect it. Engravings are triple checked accuracy and placement. We use our finely tuned engraving techniques to ensure a clean, well-defined design.
Cutting Board Care
We use and recommend BOOS Block Cream, a mixture of mineral oil and beeswax, to maintain and preserve your cutting board for years to come. Food-grade mineral oil may be used, but does not have the sealing benefits of the beeswax. (note: food grade mineral oil can be found in your pharmacy as a digestion aid)
After we engrave your board, we treat it with several coats of conditioner before sending it to you.
We recommend you follow these steps to maintain your cutting board:
- Never, ever wash your board in the dishwasher
- Clean your board by wiping it with a wet towel or brush, then air dry
- Do not allow the board to sit in water, as this will cause wood damage, splitting or warping
- Treat and seal your board often initially, by applying Boos Block Cream or food-grade mineral oil every week. After your board is sealed, you may find it only needs treatment ever few months.
- Wood will be wood. If you find that the grain of your cutting board "pops" or is slightly rough, that is normal. Sand it lightly with a fine grain sand paper, then retreat with Boos Block Cream or food-grade mineral oil.
- Enjoy your well-maintained cutting board for a lifetime!
Humidor Set Up
How to Season the Interior of a Humidor
When setting up a new humidor for the first time, remove any dust from the manufacturing process by wiping down the interior with a clean DRY cloth. The seasoning process that is discussed here is designed to bring the wood lining inside the humidor as close as possible to operating relative humidity. The wood lining inside the humidor acts as a buffer to regulate moisture so it must be treated properly before introducing the cigars. To begin, if the humidor is new or has not been used for some time, place a small shallow bowl or container of distilled water inside the box. Close the lid and let it sit and acclimate for 12-24 hours. Once the time has passed, if a large portion of the water has evaporated, re-fill the bowl a second time and leave it inside the cigar humidor for another 24 hours. Once the water stops evaporating, proceed to the next step "Charging the Humidifier".
Another commonly used method for seasoning a humidor is to wipe the interior down with a clean cloth dampened with distilled water. The cloth should not be completely soaked. Please ensure that distilled water is used sparingly as excessive amounts can cause the wood to warp.
To simplify this procedure, a Cigar Oasis electronic humidifier can season the interior of a humidor within 8 hours without the need of going through the steps above.
The porous wood interior of an unseasoned humidor tends to absorb moisture from its humidifier and cigars and in turn can leave the smoker with dried out smokes.
Charging the Humidifier
Just before loading cigars into the humidor, remove the cigar humidifier unit from the box (this is the sponge like plastic device that is soaked in distilled water). Submerge the cigar humidifier in distilled water or Humidifier Solution for 30 minutes. Remove it from the water or solution, dry it and set it face down on a paper towel for 30 minutes. This is to allow any excess water to escape from the humidifier so that water leakage on to the cigars is avoided. Once this step is complete, secure the humidifier to the inside of the box using the included velcro adhesive or magnets. The humidor is now seasoned and the cigars can now be set inside.
Humidor Maintenance & Troubleshooting
What if Humidity Levels are too Low?
For the first few days after the humidor is filled with cigars, be sure to occasionally check its hygrometer to make certain the humidifier does not require a re-soak. Overly dry or humid climates that are extreme which bring on cold or hot temperatures may require more frequent monitoring. A reading of 68-70% relative humidity (RH) is most desirable, although a bit above or below (64-72% depending on preference) is not detrimental to your cigars. Once the humidity drops few percentage points below the chosen ideal RH, it is time re-charge the humidifier. If the desired humidity level is still not reached, consider adding additional humidification devices (like humidifier gel jars, gel tubes or additional humidifiers)
What if Humidity Levels are too High?
Occasionally a humidor will become overly saturated or its humidity level will be too high. If this is the case, leave the humidor open partially to allow some of the moisture to escape or add additional cigars into the humidor. The cigars will assist in absorbing some of the excess humidity. If this still is not sufficient in reducing the moisture level, remove the humidifier for a period of time.